cv880 Privacy Policy — How We Handle Your Data

This Privacy Policy applies to all users of cv880 ("the Platform"), including players who browse the Platform without registering, players who register an account, and players who actively use our gaming, betting, and payment services. The policy explains what personal data cv880 collects about you, the purposes for which that data is processed, the parties with whom it may be shared, the security measures in place to protect it, and the rights you have in relation to your personal data. Reading this policy carefully before using cv880 is strongly recommended.

cv880 operates as an internationally hosted online gaming platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. Personal data submitted to cv880 is processed on servers maintained to internationally recognised security standards. By registering an account or otherwise providing personal data to cv880, you consent to the processing described in this policy. Where consent is the legal basis for processing, you may withdraw that consent at any time, subject to the limitations described in the "Your Rights" section below.

cv880 uses personal data only for the purposes set out below. Data is not used for purposes incompatible with those for which it was collected unless you provide separate consent or a legal obligation requires otherwise.

• To create and manage your player account, including processing deposits and withdrawals via bKash, Nagad, Rocket, and other accepted payment methods.
• To verify your identity and age (21+) in accordance with our KYC obligations, and to comply with applicable anti-money-laundering requirements.
• To provide customer support, including responding to queries, processing account change requests, and resolving disputes related to bets, games, or payments.
• To detect, prevent, and investigate fraud, money laundering, collusion, cheating, and other prohibited conduct as described in our Terms & Conditions.
• To monitor and enforce responsible gaming commitments, including applying deposit limits, session time restrictions, and self-exclusion requests submitted by players.
• To send account-related notifications, security alerts, and — where you have opted in — promotional communications about bonuses, cricket betting events, and new games.

cv880 does not use personal data for automated decision-making that produces legal or similarly significant effects on players without human review. Where automated tools assist in fraud detection or responsible gaming monitoring, a human review process is available upon request.

cv880 does not sell personal data to third parties. Data may be shared with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• Payment processors — bKash, Nagad, Rocket, Upay, and card payment network operators receive only the transaction data necessary to process deposits and withdrawals. These processors operate under their own privacy policies and are independently regulated.
• Game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and other licensed studio partners may receive session data required to run games within their platforms. These providers are contractually bound to data protection standards.
• Regulatory and law enforcement authorities — where required by applicable law, court order, or regulatory instruction, cv880 may disclose personal data to relevant authorities. This includes disclosures required under anti-money-laundering legislation.
• Identity verification services — third-party KYC providers who assist with document verification and age confirmation. These providers are contractually restricted from using shared data for any other purpose.

In the event of a business transfer, merger, or acquisition involving the operator of cv880, personal data held by the platform may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments. Affected players would be notified prior to any such transfer where practically possible.

cv880 uses cookies and similar browser-based storage technologies to operate the Platform, maintain session continuity, detect fraud, and understand how players use the site. The following categories of cookies may be set when you access cv880:

• Essential cookies — required for the Platform to function, including session authentication, security token storage, and payment flow state management. These cannot be disabled without breaking core functionality.
• Analytics cookies — used to understand aggregate traffic patterns, popular game categories, and feature usage. Data collected is anonymised or pseudonymised where possible.
• Fraud-prevention cookies — set to identify device fingerprints across sessions for the purpose of detecting multi-accounting, collusion, and bot activity. These operate under legitimate interest grounds.

You may manage cookie preferences through your browser settings. Blocking essential cookies will prevent the Platform from functioning correctly. Blocking analytics or fraud-prevention cookies may limit certain features or increase the level of manual verification required for your account.

cv880 retains personal data for as long as it is necessary for the purposes for which it was collected, subject to the following minimum retention periods. Account data and gaming history are retained for the duration of your account and for a minimum period following account closure, to enable dispute resolution and to comply with applicable financial record-keeping requirements. KYC documents and compliance records are retained for a minimum of five years following account closure, in accordance with applicable anti-money-laundering obligations. Communication records, including support tickets and live-chat transcripts, are retained for up to three years from the date of the communication.

When personal data is no longer required for any purpose for which it may lawfully be retained, cv880 deletes or anonymises it in a secure manner. Anonymised data that cannot be linked back to any individual may be retained indefinitely for statistical and platform-improvement purposes.